Every effort is made by us to ensure top quality and good workmanship but in the event of any products proving defective, we are prepared to replace the products free of charge at the place of delivery. If goods are returned to us in faulty condition and our products have been mistreated, M A Smith Associates, upon inspection will have the final say as to whether or not a replacement model will be sent at our cost.
In the interests of hygiene and to conform to Health and Safety directives we would ask that if products need to be returned that they are in a clean and manageable state for our staff to process and must NOT be sent to M A Smith Associates without prior approval. A decontamination form with MHRA guidelines will be issued to be included in the parcel to be sent back.
- Must be reported within 14 days of receipt of the item
- Must be received back to us within 28 days of receipt of the item
- Must be complete in or with original packaging
- Must be in a sellable condition
- Must be notified prior to return
Sale or Return Items
In respect to sale or return we do not provide a sale or return service for this type of product due to the nature of the item and the MHRA & Medical devices regulations 2002 (cross contamination risks). If you order a product and discover before use that the item is not the correct size, you have under the 'Sales of Goods 1979' and the 'Consumer Contracts Regulations', the right to change your mind and return the item at your own cost within 14 days. The item must be returned in a unused saleable condition with its original packaging. Due to cross contamination risks end users/patients MUST be fully clothed when trying on any of our products. M A Smith Associates retains the right to destroy and invoice for, any goods return which we believe are a risk due to contamination.
However it is important to note that if a product has been used for a trial and then cleaned / laundered (following the MHRA regulations) the product would no longer be in a re-sellable condition and we would not accept return of the item. Please only return items as a cancellation if the product is in a unused condition. MHRA & Medical devices regulations 2002 (cross contamination risks) states that items must be laundered before returned if they have been used/and or trialled
Custom Made Slings
Please note. We do not accept cancellations or returns under the ’14 day cooling off period’ of the 'Consumer Contracts Regulations 2014’ if you have requested bespoke, tailored or altered items which have been manufactured to your request and/or specification. Some additional support options added to a standard product will mean that your item has been adapted/altered at your request. We carry a disclaimer on our product descriptions as the DISCLAIMER below. CHECK CAREFULLY BEFORE ORDERING IF YOU ARE UNSURE.
DISCLAIMER: Adding additional support options such as hip tapes, chest support or waist support etc. means that your purchase will be adapted specifically for your own use and as such we do not accept returns/cancellations on these items unless they have arrived damaged or are faulty.
Altering/Amending Slings That Have Been Customised To Your Requirements
It is sometimes necessary to amend finished goods in order to provide you with the optimum use of the product. In the interest of hygiene we would like to state that all products will only be amended if they are returned to us in a clean and manageable state and that our Returns-Policy above has been adhered to. Should any product be returned for adjustment/amendment a small charge will be levied, price on application.